Terms and
Conditions
1. Introduction
Welcome to Papaya Flowers! These terms and conditions outline the rules and regulations for the use of our website and services. By accessing and placing an order with Papaya Flowers, you agree to be bound by these terms. If you disagree with any part of the terms, please do not continue to use our services.
2. Orders and Payment
Order Placement: Orders can be placed through our website, phone, or in store. All orders are subject to availability and acceptance.
Payment: Payments must be made in full at the time of purchase. We accept various payment methods including credit/debit cards, bank transfers, and digital wallets.
Order Confirmation: You will receive an order confirmation via email or SMS. Please review your order details and notify us immediately if there are any discrepancies.
3. Delivery
Delivery Areas: We deliver across Dubai and select areas within the UAE. Delivery outside our standard areas may incur additional charges.
Delivery Times: We strive to deliver with in the specified time frame, but delays may occur due to factors beyond our control.
Delivery Charges: Delivery charges vary depending on the location and are calculated at checkout.
4. Cancellations and Refunds
Order Cancellations:
Orders can be canceled within one hour of placement. After this period, cancellations may not be possible due to the perishable nature of our products.
Refunds: Refunds will be issued only if the order is canceled within the allowed time frame or if the product is defective upon delivery. Refunds will be processed within 7-10 business days.
5. Product Quality
Freshness Guarantee: We guarantee the freshness and quality of our flowers. In the unlikely event that you receive damaged or poor-quality flowers, please contact us within 24 hours for are placement or refund.
Substitution Policy: Occasionally, specific flowers or products may be unavailable. In such cases, we reserve the right to substitute with a similar product of equal or greater value.
6. Privacy and Data Protection
Personal Information: We collect and process personal information to fulfill your orders. Your data will be handled in accordance with our Privacy Policy.
Data Security: We employ strict security measures to protect your personal information from unauthorized access.
7. Intellectual Property
Ownership: All content on our website, including text, images, logos, and designs, is the property of Papaya Flowers is protected by copyright laws.
Use of Content: You may not reproduce, distribute, or exploit any content from our website without our prior written consent.
8. Limitation of Liability
Papaya Flowers shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services or products. Our liability is limited to the purchase price of the product in question.
9. Changes to Terms and Conditions
Papaya Flowers reserves the right to update or modify these terms and conditions at any time without prior notice. Your continued use of our services after any changes signifies your acceptance of the updated terms.
10. Contact Us
For any questions or concerns regarding these terms and conditions, please contact us at:
Phone: +971 50 419 9796
Email: info@papayaflowers.ae
Address: No. 45,Goshi Warehouse City Al Quoz 3, Dubai,UAE
