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FAQs

Home FAQs

Papaya Flowers - Frequently Asked Questions (FAQs)

Welcome to Papaya Flowers' FAQ section! Here you'll find answers to the most commonly asked questions about our services, products, and policies. If you have a question that isn't answered here, please don't hesitate to reach out to us directly via email at info@papayaflowers.ae or WhatsApp at +971 50 405 9923

1. What is Papaya Flowers?
Papaya Flowers is a luxury floral boutique located in Dubai, UAE. We specialize in crafting stunning floral arrangements for all kind of occasions, from weddings and corporate events to personal celebrations and everyday bouquets. Our dedicated team of florists is passionate about bringing the beauty of nature into your life with our exquisite designs.
2. Where is Papaya Flowers located?
Our Studio is situated in the heart of Dubai, UAE. You can visit us at Warehouse #45 Goshi Warehouse City Al Quoz Industrial 3
3. What are your business hours?
Our business hours are as follows:
Monday to Sunday from 9AM to 8PM
4. How can I contact Papaya Flowers?
You can reach us through numerous channels: For quick inquiries, feel free to message us on WhatsApp or call us during business hours. For detailed inquiries or feedback, email is the best option.
5. How do I place an order?
Placing an order with Papaya Flowers is simple. You can:
Visit our website: papayaflowers.ae
Browse our online website and place an order directly through our secure checkout system.
Call us: +971 50 405 9923
Speak with one of our representatives to place an order over the phone.
WhatsApp us: +971 50 405 9923
Send a message with your order details and we'll guide you through the process.
Visit our Flower Studio: Warehouse #45 Goshi Warehouse City Al Quoz Industrial 3
Drop by to our store in Dubai to place an order in person and see our beautiful arrangements first hand.
6. What payment methods do you accept?
We accept a variety of payment methods to make your shopping experience convenient:
- Credit/Debit Cards: Visa, MasterCard, American Express
- Online Payment Platforms: PayPal
- Cash on Delivery: Available for local orders within Dubai
7. Do you offer same-day delivery?
Yes, we offer same-day delivery for orders placed before 12:00 PM Dubai time. Orders placed after 12:00 PM will be delivered the next business day or you can choose your preferred date of delivery while placing the order. Please note that same-day delivery is subject to availability and may not be available during peak seasons.
8. What are your delivery charges?
Our delivery charges vary based on the location and size of the order: For detailed information on delivery charges to specific areas, please contact our customer service team.
9. Can I schedule a delivery for a specific date and time?
Yes, we offer scheduled deliveries. During the checkout process, you can select your preferred delivery date and time slot. Please note that while we do our best to accommodate your requests, specific delivery times may not always be possible due to traffic and other logistical factors.
10. What happens if the recipient is not home?
If the recipient is not home at the time of delivery, our delivery team will contact the recipient to arrange a suitable delivery time Or leave a note at the recipient's door with instructions for re-delivery. We will make every effort to ensure your flowers are delivered as soon as possible.
11. Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email with a tracking number. You can use this tracking number to check the status of your delivery on our website or by contacting our customer service team.
12. Do you deliver internationally?
Currently, we only offer delivery within the UAE.
13. To Which Locations in Dubai Do You Deliver Flowers?
Papaya Flowers proudly offers delivery services across all major areas in Dubai, ensuring that your floral gifts reach their destination in perfect condition. Our delivery coverage includes:
- Palm Jumeirah
- Dubai Marina
- Jumeirah Lake Towers (JLT)
- Al Barsha
- Business Bay
- Dubai Downtown
- Dubai International City
- Dubai Silicon Oasis
- Mirdif
- Khawaneej
- Bur Dubai
- Nad El Hamar
- Nad Al Sheba
Our commitment to providing the best and most timely flower delivery service in Dubai means that no matter where you are, you can rely on Papaya Flowers to deliver fresh, beautiful flowers right to your doorstep.
14. What types of flowers and arrangements do you offer?
We offer a wide variety of flowers and arrangements to suit every occasion, including:
- Hand-tied Bouquets: Elegant and casual arrangements perfect for any occasion.
- Posy Bouquets: Small, round arrangements often used for weddings and gifts.
- Cascade Bouquets: Dramatic, flowing arrangements ideal for special events.
- Presentation Bouquets: Long-stemmed arrangements perfect for formal presentations and awards.
- Seasonal Arrangements: Flowers tailored to specific seasons and holidays.
- Occasional Arrangements: Flowers tailored to specific occasional like Valentine, Halloween, and new year etc.
15. Can I customize my bouquet?
Yes, we offer customization services to create a bouquet that matches your specific preferences. You can choose the types of flowers, colors, and arrangement style. Contact our team to discuss your requirements and we'll create a bespoke arrangement just for you.
16. Do you offer corporate services?
Yes, we provide a range of corporate services, including:
- Event Floral Arrangements: Custom designs for corporate events, meetings, and conferences.
- Office Flower Subscriptions: Regular deliveries of fresh flowers to enhance your workplace environment.
- Corporate Gifting: Elegant floral gifts for clients, employees, and business partners.
Contact our corporate services team to learn more about how we can enhance your business with our floral arrangements.
17. What are your wedding services?
We offer comprehensive wedding services, including:
- Bridal Bouquets: Custom designs to match the bride's dress and wedding theme.
- Bridesmaid Bouquets: Coordinated arrangements for the bridal party.
- Centerpieces and Venue Decor: Stunning floral decorations for the ceremony and reception.
- Boutonnieres and Corsages: Elegant floral accessories for the groom and wedding party.
Our experienced team will work with you to create the perfect floral arrangements for your special day. Schedule a consultation to discuss your wedding needs.
18. Do you provide flower subscriptions?
Yes, we offer flower subscription services for regular deliveries of fresh flowers to your home or office. Subscriptions can be customized to fit your preferences, including the frequency of delivery and types of flowers. Contact us to set up your flower subscription today.
19. How do I care for my bouquet?
To ensure your bouquet stays fresh and beautiful for as long as possible, follow these care tips:
- Water: Change the water every two days and keep the vase filled with fresh, clean water.
- Trimming: Trim the stems at a 45-degree angle every few days to promote water absorption.
- Environment: Keep the bouquet in a cool, shaded area away from direct sunlight and drafts.
- Maintenance: Remove any wilted or dead flowers to maintain the bouquet's appearance.
For more detailed care instructions, visit our Bouquet Care Guide (blog).
20. Do you offer DIY flower arrangement kits? 
Yes, we offer DIY flower arrangement kits for those who enjoy creating their own floral designs. Each kit includes a selection of fresh flowers, greenery, and instructions to help you craft a beautiful arrangement at home.
21. Can I order flowers for special holidays?
Absolutely! We offer special arrangements for various holidays, including:
- Valentine's Day: Romantic bouquets featuring roses and other love-themed flowers.
- Mother's Day: Elegant arrangements to show appreciation for mothers and mother figures.
- Eid: Beautiful arrangements to celebrate.
- New Year: Elegant arrangements and bouquet.
- Christmas: Festive bouquets and centerpieces to enhance your holiday decor.
22. What Kind of Flower Arrangements are Available at Papaya Flowers? 
At Papaya Flowers, we offer an extensive range of exquisite flower arrangements to suit every occasion and personal preference. Our offerings include:
- Flower Bouquets: Perfect for birthdays, anniversaries, or just because, our bouquets feature a stunning variety of flowers such as roses, tulips, lilies, sunflowers, orchids, hydrangeas, and cymbidiums. Each bouquet is meticulously arranged to create a beautiful and impactful display.
- Flower Boxes: Our flower boxes are a sophisticated alternative to traditional bouquets, offering a modern and elegant presentation. These boxes are ideal for corporate gifts, special celebrations, or as a luxurious treat for yourself or a loved one.
- Flower Baskets: For a charming and rustic touch, our flower baskets combine the beauty of fresh blooms with the convenience of a portable arrangement. These are perfect for picnics, housewarming gifts, or any occasion that calls for a delightful floral display.
We also provide the option to personalize your flower arrangements with thoughtful add-ons such as chocolates, dates, or dry fruits. This customization allows you to create a unique gift that perfectly matches the recipient's tastes and preferences, making your floral gesture even more special.
23. Why Do Customers Choose Papaya Flowers?
Papaya Flowers has earned a reputation as one of Dubai's most trusted and beloved floral boutiques. Here are some reasons why customers choose us:
- Express and Same-Day Flower Delivery: We understand that sometimes you need flowers delivered quickly. That's why we offer same-day delivery and even 90-minute express delivery within Dubai. This ensures your flowers arrive fresh and on time, exactly when you need them.
- Fresh Flowers All the Time: Our flowers are always fresh and handpicked by our expert florists. We source the best blooms to ensure that every arrangement is vibrant and long-lasting. The quality of our flowers is unmatched, making every bouquet a true masterpiece.
- Creative Flower Arrangements: No matter the occasion, we have you covered with our creative and unique floral designs. Our flower bouquets, boxes, and baskets are carefully crafted by our talented florists to ensure that your loved ones feel special. Each arrangement is a work of art, designed to leave a lasting impression.
- Unique Concept: In addition to offering beautiful flowers, our shop caters to coffee lovers. You can now visit our location in Nad Al Sheba not only to pick up a stunning flower arrangement but also to enjoy a cup of our specialty coffee. This unique concept allows you to relax and savor the experience while your handcrafted flowers are being prepared.
- Best Customer Service: Our friendly and knowledgeable staff is always available to assist with all your queries and requirements. We pride ourselves on providing exceptional customer service, ensuring that every interaction with Papaya Flowers is pleasant and satisfying.